(4.0 / 5)1520+ Ratings

Briggs & Riley Reviews

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Overall Rating

4.0
3 Reviews
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About Briggs & Riley

Briggs & Riley is a brand known for its high-quality luggage. They offer a variety of products including bags, backpacks, and carry-ons. One of their standout features is their unconditional lifetime guarantee, which covers all functional aspects of their products. This guarantee gives customers peace of mind that their product model, serial number, and lifetime guarantee details are easily accessible in the company's system. In the unlikely event a repair is needed, the registration allows Briggs & Riley to match the correct materials and parts. They also offer a product registration service for easy access to your lifetime guarantee and proof of ownership. Their website features a quiz to guide customers to their perfect travel companion based on where and when they travel. They also have a customer service department that can be reached via email or phone.

Briggs & Riley Pros & Cons

Pros of Briggs & Riley:

  • Lightweight: The Briggs & Riley Essential 22” Carry-On weighs only 9.7 lbs (4.4 kg) for the 2-wheel model, making it one of the lighter suitcases on the market.
  • Durability and Quality: Known for its high-quality materials and construction, Briggs & Riley offers a lifetime warranty with no questions asked, ensuring that any damage or wear is repaired free of charge.
  • Expandable Design: The bag uses proprietary ratcheting “CX” technology, allowing it to expand by 2-3 inches in height, which is particularly useful for avoiding check-in bags.
  • Smooth Rolling: The bag features shock-absorbing wheels that glide smoothly, even on carpeted surfaces, making it easier to maneuver through airports.
  • Rugged Zippers: The bags come with rugged, high-quality zippers that can withstand heavy use without breaking or getting stuck.
  • Organizational Features: The bags often include multiple pockets and compartments for organizing clothes and travel items, such as mesh pockets for toiletries and SpeedThru pockets.
  • Warranty and Repair: Briggs & Riley has a reputation for excellent customer service, with repair centers around the world that can replace or repair damaged bags quickly and efficiently.

Cons of Briggs & Riley:

  • Weight (for Some Models): While the Essential 22” is lightweight, some models like the International spinner can be heavier, similar to Rimowa Topas.
  • Handle Durability: Some users have reported issues with the handle durability, particularly with older models, but the company has a good track record of replacing worn-out handles without question.
  • Size Considerations: The Outsider handle system can sometimes take up too much space inside smaller bags, which might affect packing efficiency.

Overall, Briggs & Riley is known for its high-quality, durable, and functional luggage with excellent warranty and repair services.

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Briggs & Riley Customer Reviews (3)

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Debra Robinson
Debra Robinson
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Feb 6, 2023
Dorka Szöts
Dorka Szöts
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Feb 4, 2023
Bayard Beaudry
Bayard Beaudry
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Feb 4, 2023

Briggs & Riley Customer’s Q&A

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Briggs & Riley Features and Benefits

Key Features and Benefits of Briggs & Riley Luggage:

  1. Durability:

    • Exceptional Durability: Built to withstand the rigors of travel with high-quality materials like ballistic nylon.
    • Lifetime Warranty: Covers all functional damage, even if caused by airlines, with no receipt necessary.
  2. Innovative Design:

    • CX Expansion: Expands up to 25% for more packing space, then compresses back to original size for easy overhead storage.
    • Outsider Handle: Creates a smooth packing surface inside the bag, providing more room and a wrinkle-free packing experience.
    • Smartlink Strap: Allows attaching extra travel bags to the front of upright luggage for added convenience.
    • Hinge Front Door: Creates a second interior gusseted compartment for additional storage.
  3. Smooth Mobility:

    • Shock Absorbing Spinner Wheels: Offers 360° maneuverability and smooth, quiet gliding for effortless navigation.
    • Interlocking Handle: Allows bags to stack atop most Briggs & Riley wheeled, upright luggage for added convenience.
  4. Functional Features:

    • Garment Folders: Keeps clothing wrinkle-free.
    • Numerous Pockets and Compartments: For easy organization and access to items.
    • Self-Repairing Zippers: Contributes to the overall quality and functionality of the bags.
  5. Attention to Detail:

    • Lockable Double Zipper Pulls: Enhances security and functionality.
    • Wet-Dry Bag: Conveniently stores laundry.
  6. Customer Satisfaction:

    • Industry-Best Lifetime Guarantee: Provides peace of mind with free domestic shipping on orders over $99.
    • Customer Feedback Integration: Designs are guided by years of customer feedback to ensure high-quality products.
  7. Stylish and Professional:

    • Sleek and Professional Appearance: Suitable for business travel or any other type of trip.

These features and benefits collectively make Briggs & Riley luggage a top choice for travelers who prioritize durability, functionality, and innovative design.

Briggs & Riley Pricing

Briggs & Riley does not provide specific pricing details on their website. However, they offer a 30-day return policy and a lifetime guarantee for their products, which includes luggage and accessories. For detailed pricing, you would need to visit their website and explore the various collections or contact their customer service directly.

About briggs-riley.com Payment Method?

Briggs & Riley accepts the following payment methods: American Express, Apple Pay, Briggs & Riley Gift Card, Diners Club, Discover, Google Pay, Klarna Installments, Mastercard, PayPal, Shop Pay, and Visa. Please note that available payment methods may vary depending on your region and the specific terms of the website.

Briggs & Riley FAQs

FAQ

How To Open A Briggs & Riley Account?

To open an account on briggs-riley.com, follow these steps:

  1. Visit the Briggs & Riley website.
  2. Look for the Product Registration or Account Login option.
  3. Click on the Sign Up or Register button.
  4. Fill in the required fields, which typically include your name, email address, and a password.
  5. Click on the Submit or Register button to complete the process.

After registering, you can enjoy benefits like warranty coverage and exclusive offers. Please note that the product registration record may be temporarily unavailable as the system is updated. Rest assured your product registration and lifetime guarantee are still valid. For any questions, please contact the Briggs & Riley support team.

Remember, protecting your investment with Briggs & Riley's product registration allows you to enjoy benefits like warranty coverage and exclusive offers. It also ensures that your product model, serial number, and lifetime guarantee details are easily accessible in their system. In the unlikely event you'll need a repair, your registration will also allow them to match the correct materials and parts.

Please note that this information is subject to change and it's always best to check the official website for the most up-to-date information.

FAQ

Briggs & Riley Alternatives

Here are the top 10 alternatives to briggs-riley.com:

  1. Samsonite: Known for its compact yet spacious, easy to maneuver, and exceptionally durable luggage.
  2. Travelpro: A favorite among frequent flyers.
  3. Away: Offers smart extras to make packing and traveling a breeze.
  4. Paravel: Known for its stylish luggage.
  5. Delsey: Offers spacious luggage in a variety of colors.
  6. July: Known for its colorful luggage options.
  7. CalPak: Best for smaller bags.
  8. Tumi: A luxury luggage brand.
  9. Beis: Known for its unique design.
  10. Eagle Creek: Eco-friendly and adventure-ready luggage.

Each of these brands offers a unique blend of style, durability, and functionality. They all have a wide variety of designs and price points, with some bags performing better than others. These brands are known for making sturdy and reliable luggage, with smart extras to make packing and traveling a breeze. They offer numerous options for roller bags, including both hard-side and soft-side carry-ons and checked luggage, as well as wheeled underseat bags and even roller duffels. Some also sell several two- and three-piece sets if you want to pair small, medium, and large roller bags together. In addition to traditional roller luggage, some also offer classic backpacks, wheeled backpacks, duffels, briefcases, wallets, dop kits, and more. There are even some cool wheeled garment bags that can fit under your seat and will fit far more than your typical folding or hanging garment bag. These brands are known for their wide variety of designs and price points, with some bags performing better than others. After the most recent set of luggage tests, these brands have risen to the top as the favorite overall luggage brands.

FAQ

About briggs-riley.com Prices and Cost?

Briggs & Riley is a premium luggage brand known for its high-quality products. The prices for their products vary depending on the type of item. For example, kits (e.g., for toiletries) range from $75 to $129, totes and bags are priced between $219 to $459, and carry-ons and suitcases can cost anywhere from $579 to over $1000. Their luggage starts at around $380 and can go up to $1000+, with the majority of suitcases being in the $500-800 range. Some of their larger bags, like the Baseline Large Expandable Spinner or Extra Large Expandable Trunk Spinner, can cost almost $900. It's important to note that these prices are approximate and may vary.

FAQ

What are the features of Briggs & Riley luggage?

Briggs & Riley luggage is known for its high-quality and durable design. The brand offers a range of luggage pieces, including carry-ons, checked bags, underseat bags, carry-on backpacks, duffles, and weekender bags. One of the standout features of Briggs & Riley luggage is its unconditional lifetime guarantee, which covers all functional aspects of the bag.

The luggage pieces are built with extraordinary performance and enduring quality. The soft-sided bags are made of ballistic nylon outer fabric, which is known for resisting wear and tear, moisture, dirt, and abrasion. The hard-sided suitcases are built of 100% virgin Makrolon Polycarbonate material.

In terms of functionality, Briggs & Riley luggage offers innovative features such as an expandable compression system and a trifold garment keeper, providing ample packing space while maintaining a sleek profile. The CX one-touch system allows for effortless expansion and compression for easy storage in most US overhead bins.

The brand also offers a range of luggage pieces with different capacities and designs. For instance, the Briggs & Riley Sympatico Domestic Carry-on Expandable Spinner 22-inch is spacious and has impressive expansion that will increase your space by 22 percent. The Briggs & Riley ZDX 27-inch Medium Wheeled Duffle is lightweight and ideal for checking a bag in at the airport.

In summary, Briggs & Riley luggage is designed for durability, functionality, and convenience, making it a popular choice among frequent flyers and business travelers.

FAQ

Where can I buy Briggs & Riley products?

You can purchase Briggs & Riley products from various online retailers. Some of these include Luggage Pros, Lexington Luggage, and LuggageOnline. You can also purchase directly from the Briggs & Riley Travelware website. They offer a variety of products including the Baseline Essential Carry-On Spinner, the Baseline Medium Expandable Spinner, and the ZDX 27\" Medium Upright Duffle. Prices range from around $499.00 to $799.00. Please note that prices and availability may vary. You can also use the store locator feature on the Briggs & Riley website to find physical stores near you that carry their products.

FAQ

About briggs-riley.com Popular Products and Services?

Briggs & Riley is a renowned brand known for its high-quality luggage and travel accessories. They offer a range of products including durable luggage, backpacks, and various travel accessories. Their most popular products include the Baseline Essential 22" Carry-On Expandable Spinner, Baseline Medium Expandable Spinner, Baseline Essential 22" 2-Wheel Expandable Carry-On, and Baseline Global 21" Carry-On Expandable Spinner. They also offer a unique feature called Cx Expansion which allows you to expand your bag for more packing space on demand and then compress it back down for a perfect fit. In addition to these, they also offer backpacks, carry-on's, and more. They are particularly praised for their unconditional lifetime guarantee which covers all functional aspects of the bag. The brand also offers a lifetime warranty on their high-end luggage. The Sympatico Domestic Carry-on Expandable Spinner 22-inch and the ZDX 27-inch Medium Wheeled Duffle are among the top picks for the best carry-on and checked luggage respectively. Other popular products include the ZDX 22-inch Expandable Spinner, Expandable Spinner, and Sympatico Hardside Luggage. All these products are engineered for reality and are guaranteed for life.

FAQ

How can I buy Briggs & Riley products online?

You can buy Briggs & Riley products online through various platforms. The official Briggs & Riley website offers a wide range of their products including durable luggage, backpacks, and carry-ons. You can also find Briggs & Riley products on Nordstrom's online store, which offers a variety of their products. Another online platform where you can find Briggs & Riley products is the Luggage Factory website. Please note that availability might vary based on your location. Always ensure to check the shipping and return policies before making a purchase.

FAQ

briggs-riley.com Return Policy?

Here are the details of the Return Policy and Shipping Policy for Briggs & Riley:

Return Policy: If you are not completely satisfied with your purchase from Briggs & Riley Online, you may return any unused merchandise with the original hangtags attached, for a prompt refund within 30 days of receipt of product. Your credit card will be credited for the price of the product and any taxes when they have received and validated your returned item. A $20 restock fee will be deducted from your credit if your product is monogrammed. Return shipping is free. If you purchased your item from another retail store or website, please process your return directly through that retailer. Their return link is for briggs-riley.com orders only. If you are returning more than one item from your order, you must process each return request individually. Each item should be shipped separately and use unique shipping labels provided when you complete each return authorization. They are unable to offer refunds for donations. All international orders are considered final. No returns will be permitted.

Shipping Policy: Briggs & Riley uses FedEx for the shipment of all online orders. They offer the following shipping services in the 48 continental states.

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